TERMS OF SALE

These Terms govern
• the use of Luigi Guffanti 1876 s.r.l. and
• any other Agreement or legal relationship with the Owner
in a binding manner. Capitalized terms are defined in the relevant section of this document.

The User is requested to read this document carefully.
Nothing in these Terms creates any employment, agency, or partnership relationship between the parties hereto.
The person responsible for Luigi Guffanti 1876 s.r.l. And:
Luigi Guffanti 1876 s.r.l.
Via Milano, 140 – 28041 Arona NO – Italy
Data Controller email address: info@guffantiformaggi.com
At a glance
• Use of the Service/Luigi Guffanti 1876 s.r.l. is reserved for Consumers only.
• The right of withdrawal on Luigi Guffanti 1876 s.r.l. is applicable to all Users, regardless of their status as Consumers.
________________________________________

TERMS OF USE

Unless otherwise specified, the terms of use of Luigi Guffanti 1876 s.r.l. set forth in this section apply generally.
Additional terms of use or access that may apply in specific situations are expressly indicated in this document.
By using Luigi Guffanti 1876 s.r.l., the User declares to meet the following requirements:
• The User acts as a Consumer;
Registration
To use the Service, the User may open an account by providing all required data and information completely and truthfully.
The Service can also be used without registering or creating an account. However, in this case, certain features may not be available.
Users are responsible for keeping their login credentials secure and confidential. To this end, Users must choose a password that meets the highest standards of security available on Luigi Guffanti 1876 s.r.l.
By creating an account, Users agree to be fully responsible for all activities performed under their login credentials.
Users are required to immediately and unambiguously notify the Data Controller using the contact details provided in this document if they believe their personal information, such as their User account, login credentials, or personal data, has been violated, unlawfully disclosed, or stolen.
Account Closure
The User is free to close their account and cease using the Service at any time by following this procedure:
• Contacting the Owner at the contact details in this document.
Account Suspension and Cancellation
The Owner reserves the right to suspend or cancel a User’s account at any time, at its sole discretion and without notice, if it deems such account inappropriate, offensive, or in violation of these Terms.
Suspension or cancellation of the account does not give the User any right to compensation, refund or compensation.
The suspension or cancellation of an account for reasons attributable to the User does not exempt the User from paying any applicable fees or prices.
Content on Luigi Guffanti 1876 s.r.l.
Unless otherwise specified or clearly identifiable, all content available on Luigi Guffanti 1876 s.r.l. is owned or provided by the Owner or its licensors.
The Owner takes every effort to ensure that the content available on Luigi Guffanti 1876 s.r.l. does not violate applicable laws or third-party rights. However, this may not always be possible.
In such cases, without prejudice to any legally enforceable rights and claims, Users are asked to direct any complaints to the contact details specified in this document.
Rights to Luigi Guffanti 1876 s.r.l. content
The Owner holds and expressly reserves all intellectual property rights to the aforementioned content.
Users are not authorized to use the contents in any way that is not necessary or implicit in the correct use of the Service.
In particular, but without limitation, Users are prohibited from copying, downloading, sharing beyond the limits specified below, modifying, translating, processing, publishing, transmitting, selling, sublicensing, transforming, transferring/assigning to third parties, or creating derivative works from the content available on Luigi Guffanti 1876 s.r.l., nor from allowing third parties to undertake such activities through their User account or device, even without their knowledge.
Where expressly indicated on Luigi Guffanti 1876 s.r.l., the User is authorized to download, copy and/or share certain content available on Luigi Guffanti 1876 s.r.l. exclusively for personal and non-commercial purposes and provided that the authorship attribution of the work is observed as well as the indication of any other relevant circumstance requested by the Owner.
The limitations and exclusions provided for by copyright law remain unchanged.
Access to external resources
Through Luigi Guffanti 1876 s.r.l., Users may have access to resources provided by third parties. Users acknowledge and accept that the Owner has no control over such resources and is therefore not responsible for their content and availability.
The terms applicable to resources provided by third parties, including those applicable to any grant of rights in content, are determined by those third parties and governed by their terms and conditions or, in the absence of those, applicable law.
Acceptable Use
Luigi Guffanti 1876 s.r.l. and the Service may only be used for the purposes for which they are offered, in accordance with these Terms and applicable law.
It is the User’s sole responsibility to ensure that use of Luigi Guffanti 1876 s.r.l. and/or the Service does not violate any law, regulation, or third-party rights.
Therefore, the Data Controller reserves the right to take any appropriate measure to protect its legitimate interests, and in particular to deny the User access to Luigi Guffanti 1876 s.r.l. or the Service, terminate contracts, report any reprehensible activity carried out through Luigi Guffanti 1876 s.r.l. or the Service to the competent authorities – e.g., judicial or administrative authorities – whenever the User engages in, or is suspected of engaging in:
• violations of laws, regulations and/or the Terms;
• infringement of third party rights;
• actions that may significantly harm the legitimate interests of the Data Controller;
• insults to the Owner or to a third party.

TERMS AND CONDITIONS OF SALE

Paid Products
Some of the Products offered on Luigi Guffanti 1876 s.r.l. as part of the Service are paid.
The fees, duration, and conditions applicable to the sale of these Products are described below and in the respective sections of Luigi Guffanti 1876 s.r.l.
Product Description
Product prices, descriptions, and availability are specified in the respective sections of Luigi Guffanti 1876 s.r.l. and are subject to change without notice.
Although the Products on Luigi Guffanti 1876 s.r.l. are presented with the greatest technical accuracy possible, representation on Luigi Guffanti 1876 s.r.l. through any means (including, as applicable, graphic materials, images, colors, sounds) is intended for reference only and does not imply any guarantee regarding the characteristics of the purchased Product.
The characteristics of the selected Product will be specified during the purchase process.
Purchasing Process
Every step, from product selection to order placement, is part of the purchasing process.
The purchasing process includes the following steps:
• Users are asked to select the desired Product and verify their purchase selection.
• After reviewing the information displayed in the purchase selection, Users can place and submit their order.
Placing an Order
Placing an order implies the following:
• Placing an order by the user constitutes the conclusion of the contract and creates the User’s obligation to pay the price, taxes, and any additional charges and expenses, as specified on the order page.
• In the event that the purchased Product requires active contribution from the User, such as the provision of personal information or data, specifications or particular requests, placing the order also constitutes the User’s obligation to collaborate accordingly.
• Once the order has been submitted, Users will be sent a confirmation of receipt of the order.
All notifications relating to the purchase procedure described above will be sent to the email address provided by the User for this purpose.
Prices
During the purchase process and before placing the order, Users are duly informed of all fees, taxes, and costs (including any shipping costs) that will be charged.
Prices on Luigi Guffanti 1876 s.r.l.:
• Depending on the section the User is viewing, they include all applicable fees, taxes, and costs or are shown net of applicable fees, taxes, and costs.
Payment Methods
Details regarding accepted payment methods are highlighted during the purchase process.
Some payment methods are subject to additional conditions or incur additional costs. Detailed information is provided in the relevant section of Luigi Guffanti 1876 s.r.l.
All payments are handled independently by third-party services. Therefore, Luigi Guffanti 1876 s.r.l. does not collect payment data—such as credit card numbers—but receives a notification once the payment has been successfully completed.
If the payment made using one of the available methods fails or is rejected by the payment service provider, the Owner is not obligated to fulfill the order. Any costs or fees resulting from the failed or rejected payment are the User’s responsibility.
Retention of Title
Until the Owner receives full payment of the purchase price, the User does not acquire ownership of the Products ordered.
Delivery
Deliveries are made to the address indicated by the User and according to the methods indicated in the order summary.
Upon delivery, Users must check the contents of the package and promptly report any anomalies to the contact details provided in this document or as described on the delivery note. Users may refuse to accept the package if it is visibly damaged.
Delivery can take place within Italy.
Delivery times are indicated on Luigi Guffanti 1876 s.r.l. or during the purchase process.
Unless otherwise specified on Luigi Guffanti 1876 s.r.l. or agreed with the User, the Products are delivered within thirty (30) days of purchase.
Failed Delivery
The Owner is not liable in any way for any delivery errors resulting from inaccuracies or omissions made by the User in completing the purchase order, nor for any damages or delays occurring after delivery to the courier if the latter was appointed by the User.
If the goods are not delivered or collected at the time or within the agreed upon deadline, they will be returned to the Owner, who will contact the User to schedule a second delivery attempt or agree on further arrangements.
Unless otherwise specified, each delivery attempt starting from the second will be at the User’s expense.

c

Right of Withdrawal
Unless otherwise stated, the User may have the right to withdraw from the contract within the period specified below (usually 14 days) for any reason and without justification. The User can find further information on the right of withdrawal in this section.
Who benefits from the right of withdrawal
The right of withdrawal allows European Consumers to withdraw from distance contracts (since the User is unable to see or test the Product before entering into the contract). Withdrawal from the contract relieves the parties of their obligation to perform it.
For Luigi Guffanti 1876 s.r.l., the right of withdrawal applies to all Users.
Unless one of the exceptions mentioned below applies – if applicable – the Consumer User has the right to withdraw from the contract within the period specified below for any reason and without justification.
Exercising the Right of Withdrawal
To exercise the right of withdrawal, the User must send the Owner unequivocal notification of their intention to withdraw from the contract.
To this end, the User may use the standard withdrawal form found in the definitions section of this document. However, the User is free to express their intention to withdraw from the contract in any other suitable manner. In order to comply with the period within which the right must be exercised, the User must send the withdrawal declaration before the withdrawal period expires.Exercising the Right of Withdrawal
To exercise the right of withdrawal, the User must send the Owner unequivocal notification of their intention to withdraw from the contract.
To this end, the User may use the standard withdrawal form found in the definitions section of this document. However, the User is free to express their intention to withdraw from the contract in any other suitable manner. In order to comply with the period within which the right must be exercised, the User must send the withdrawal declaration before the withdrawal period expires.
When does the withdrawal period expire?
• In the case of purchase of goods, the withdrawal period expires after 14 days from the day on which the User or a third party – appointed by the User and other than the courier – takes possession of the goods.
• In the case of the purchase of multiple goods ordered together but delivered separately or in the case of the purchase of a single good composed of different lots or pieces delivered separately, the withdrawal period expires after 14 days from the day on which the User or a third party – appointed by the User and other than the courier – takes possession of the last of the goods, lots or pieces.
Effects of Withdrawal
The Owner will refund all payments received, including, if applicable, those related to delivery costs, to Users who have correctly exercised their right of withdrawal.
However, any additional costs resulting from the choice of a particular delivery method other than the cheapest standard delivery offered by the Owner will be borne by the User.
The refund will be made without undue delay and, in any case, within 14 days from the day on which the Owner is informed of the User’s decision to withdraw from the contract. Unless otherwise agreed with the User, the refund will be made using the same payment method used for the initial transaction. The User will not incur any fees as a result of the withdrawal.
…on purchase contracts for tangible goods
Unless the Owner has offered to collect the goods, the User is required to return them to the Owner or another person authorized by the Owner to receive them without undue delay and in any case within 14 days from the day on which the User communicated his or her intention to withdraw from the contract.
The deadline is met if the goods are handed over to the courier or other authorized person before the expiration of the 14-day period described above. The refund may be withheld until the goods are received or until the User has provided proof of having returned them.
The User is liable for any diminished value of the goods resulting from handling them other than what is necessary to establish their nature, characteristics, and functioning.
Return shipping costs are the responsibility of the User.

Guarantees

Legal Product Conformity Guarantee
According to European legislation, the seller guarantees the conformity of the goods sold for a minimum period of 2 years from delivery. Therefore, the seller is required to ensure that the purchased goods have the promised or reasonably foreseeable quality, functionality, or characteristics for at least two years from the time of delivery to the buyer.
If Users act as European Consumers, the legal guarantee of conformity of the goods applies to the items available on Luigi Guffanti 1876 s.r.l. in accordance with the laws of the country in which they habitually reside.
National laws of that country may grant such Users broader rights.
Specifically, consumers residing in France may exercise their warranty rights within two years of delivery of the goods without having to provide proof of the defect or lack of conformity. The period of time during which the consumer is exempt from providing proof is reduced to six months for used goods.
By exercising the right of guarantee, the Consumer can choose between requesting the replacement or repair of the defective good under the conditions specified in the French Consumer Code.
This legal guarantee of conformity is applicable regardless of any additional commercial guarantee granted by the Owner.
The Consumer may also exercise the right of guarantee for hidden defects pursuant to the relevant provisions of the French Civil Code, choosing between withdrawal from the purchase and a price reduction.
Consumers who do not act as European Consumers may enjoy guarantee of conformity rights under the legislation of the country in which they habitually reside.
Satisfaction Guarantee for Goods
Subject to applicable law, the Owner grants Users the right to cancel any purchase they are dissatisfied with within 15 days of delivery of the goods and receive a full refund.
The Owner will refund the price of the purchased Product using the same payment method used for the original transaction.
To exercise this right, Users must send an unequivocal communication to the Owner. Although it is not necessary to provide a reason, Users are kindly requested to specify the reason why they wish to avail themselves of the money-back guarantee.
Within the same timeframe indicated above, Users must also return the purchased goods to the Owner, at their own expense, ensuring that they are intact, clean, and suitable for resale. The goods must be returned in their original packaging.
As soon as the goods are received, the Owner will verify that all the conditions of the money-back guarantee are met and, if so, will refund the purchase price.
Satisfaction or your money back guarantee for the purchase of services
Subject to applicable law, the Owner grants Users the right to withdraw from the purchase of a service with which they are dissatisfied within 15 days of the conclusion of the contract.
The Owner will refund the price of the purchased Product using the same payment method used for the original transaction. To exercise this right, Users must send an unequivocal communication to the Owner. Although it is not necessary to provide a reason, Users are kindly requested to specify the reason why they wish to avail themselves of the money back guarantee.
The Owner will verify that all conditions of the money back guarantee are met and, if so, will refund the purchase price. The User will no longer have access to the purchased service.

Limitation of Liability and Indemnity

European Users
Indemnity
The User agrees to indemnify and hold the Owner and its subsidiaries, affiliates, officers, agents, co-branders, partners, and employees harmless from any claim or demand—including, without limitation, attorneys’ fees and costs—made by third parties due to or in connection with negligent conduct such as use of or connection to the Service, violation of these Terms, or violation of third-party rights or laws by the User, its affiliates, officers, agents, co-branders, partners, and employees, to the extent permitted by law.
Limitation of liability for User activities on Luigi Guffanti 1876 s.r.l.
Unless otherwise specified and without prejudice to applicable legal provisions regarding product liability, any claim for compensation against the Owner (or any natural or legal person acting on its behalf) is excluded.
The foregoing does not limit the Owner’s liability for death, personal injury or physical or mental integrity, damages resulting from the breach of essential contractual obligations, such as obligations strictly necessary to achieve the purpose of the contract, and/or damages caused by intent or gross negligence, provided that the User’s use of Luigi Guffanti 1876 s.r.l. has been appropriate and correct.
Unless the damages were caused by intent or gross negligence or affect life and/or personal, physical or mental integrity, the Owner is liable only to the extent of the damages typical for the type of contract and foreseeable at the time of conclusion.

Common provisions

No Implied Waiver
The Owner’s failure to exercise any legal right or claim under these Terms does not constitute a waiver thereof. No waiver of a specific right or any other right shall be considered a continuing waiver.
Service Interruption
To ensure the best possible service level, the Owner reserves the right to interrupt the Service for maintenance, system updates, or any other changes, providing appropriate notice to Users.
To the extent permitted by law, the Owner reserves the right to suspend or terminate the Service entirely. In the event of termination of the Service, the Owner will ensure that Users can withdraw their Personal Data and information in accordance with applicable law.
Furthermore, the Service may be unavailable due to circumstances beyond the Owner’s reasonable control, such as force majeure (e.g., strikes, infrastructure malfunctions, blackouts, etc.).
Reselling the Service
Users are not permitted to reproduce, duplicate, copy, sell, resell, or exploit Luigi Guffanti 1876 s.r.l. or the Service, in whole or in part, without the Owner’s prior written consent, granted directly or through a legitimate reselling program.
Privacy Policy
Information on the processing of Personal Data is contained in the privacy policy of Luigi Guffanti 1876 s.r.l.
Intellectual Property
Without prejudice to any more specific provision contained in the Terms, intellectual and industrial property rights, such as copyrights, trademarks, patents, and designs relating to Luigi Guffanti 1876 s.r.l. are held exclusively by the Owner or its licensors and are protected under applicable laws and international treaties relating to intellectual property.
All trademarks – whether denominative or figurative – and any other distinctive sign, company name, service mark, illustration, image, or logo appearing in connection with Luigi Guffanti 1876 s.r.l. are and remain the exclusive property of the Owner or its licensors and are protected under applicable laws and international treaties relating to intellectual property.
Changes to the Terms
The Owner reserves the right to change the Terms at any time. In such case, the Owner will promptly notify Users of the changes.
The changes will affect the relationship with the User only for the future.
Continued use of the Service constitutes the User’s acceptance of the updated Terms. If the User does not wish to accept the changes, he or she must stop using the Service. Failure to accept the updated Terms may entitle either party to terminate the Agreement.
The applicable previous version will continue to govern the relationship until accepted by the User. This version may be requested from the Owner.
If required by applicable law, the Owner will specify the date by which the changes to the Terms will enter into force.
Assignment of Contract
The Owner reserves the right to transfer, assign, dispose of, novate, or subcontract any or all rights and obligations under these Terms, taking into account the legitimate interests of Users.
The provisions regarding modifications to these Terms apply.
The User is not authorized to assign or transfer their rights and obligations under the Terms without the written consent of the Owner.
Contacts
All communications regarding the use of Luigi Guffanti 1876 s.r.l. must be sent to the contact details indicated in this document.
Severability Clause
If any provision of these Terms is held or becomes invalid or unenforceable under applicable law, the invalidity or unenforceability of such provision shall not affect the validity of the remaining provisions, which shall remain in full force and effect.
European Users
Should any provision of these Terms be or become void, invalid, or unenforceable, the parties shall endeavor to amicably find a valid and enforceable provision to replace the void, invalid, or unenforceable provision.
In the event of failure to agree within the aforementioned terms, if permitted or required by applicable law, the void, invalid or ineffective provision will be replaced by the applicable legal provisions.
Without prejudice to the foregoing, the nullity, invalidity or unenforceability of a particular provision of these Terms shall not entail the nullity of the entire Agreement, unless the null, invalid or unenforceable provisions within the Agreement are essential or of such importance that the parties would not have entered into the contract if they had known that the provision would be invalid, or in cases where the remaining provisions would impose an unreasonable and unacceptable hardship on one of the parties.
Applicable Law
The Terms are governed by the law of the place where the Owner is based, as indicated in the relevant section of this document, without regard to conflict of laws principles.
Exception for European Consumers
However, regardless of the foregoing, if the User qualifies as a European Consumer and has his or her habitual residence in a country with a higher level of consumer protection law, such higher level of protection shall prevail.
Jurisdiction
The exclusive jurisdiction to decide any dispute arising from or in connection with the Terms lies with the courts of the place where the Owner is established, as indicated in the relevant section of this document.

Dispute Resolution
Amicable dispute resolution

Users may report any disputes to the Owner, who will attempt to resolve them amicably.
Without prejudice to the Users’ right to take legal action, in the event of disputes relating to the use of Luigi Guffanti 1876 s.r.l. or the Service, Users are requested to contact the Owner at the contact details indicated in this document.
The User may submit a complaint to the Owner’s email address indicated in this document, including a brief description and, if applicable, the details of the order, purchase, or account in question.
The Data Controller will process the request without undue delay and within 7 days of receiving it.
Consumer Dispute Resolution Platform
The European Commission has introduced an online platform for alternative dispute resolution (ADR) that facilitates the out-of-court resolution of disputes relating to and arising from online sales and service contracts.
Therefore, any European consumer can use this platform to resolve any dispute arising from contracts concluded online. The platform is available here.

Definitions and legal references

Luigi Guffanti 1876 s.r.l. (or this Application)
The structure that enables the provision of the Service.
Agreement
Any legally binding or contractual relationship between the Owner and the User governed by the Terms.
European (or Europe)
Defines a User physically present or with registered office in the European Union, regardless of nationality.

Standard withdrawal form
Addressed to:
Luigi Guffanti 1876 s.r.l. – Via Milano, 140 – 28041 Arona NO – Italy
Tel. +39 0322 242038 – Email info@guffantiformaggi.com
I/We hereby notify you that I/we withdraw from my/our contract for the sale of the following goods/services:
_____________________________________________ (insert a description of the goods/services you wish to withdraw from here)
• Ordered on: _____________________________________________ (insert date)
• Received on: _____________________________________________ (insert date)
• Name of consumer(s): _____________________________________________
• Address of consumer(s): _____________________________________________
• Date: _____________________________________________
(Sign only if this form is being notified on paper)
Owner (or We)
Means the natural or legal person that provides Luigi Guffanti 1876 s.r.l. and/or offers the Service to Users.
Product
A good or service purchasable through Luigi Guffanti 1876 s.r.l., such as physical goods, digital files, software, booking services, etc.
The sale of a Product may be part of the Service, as defined above.
Service
The service offered by Luigi Guffanti 1876 s.r.l. as described in the Terms and on Luigi Guffanti 1876 s.r.l.
Terms
All terms applicable to the use of Luigi Guffanti 1876 s.r.l. and/or the provision of the Service as described in this document and any other related documents or agreements, as updated from time to time.
User (or You)
Means any natural person using Luigi Guffanti 1876 s.r.l.
Consumer
Any natural person who, as a User, uses goods or services for personal purposes and, in general, acts for purposes outside of their business, commercial, craft, or professional activity.